top of page
PBAN.png

Policy & Procedure

Our Approach to Care

At The Rx Wig, we provide customized cranial prosthetic solutions designed for individuals experiencing medical hair loss. Our services are rooted in compassion, discretion, and clinical-level attention to detail.
Each client is treated with dignity, and every prosthetic is tailored to support both emotional well-being and physical comfort.

Consultation Policy

  • All new clients must complete an intake form prior to their consultation 

  • Consultations are required before any cranial prosthetic is created or custom ordered 

  • Medical documentation (if applicable) should be submitted before or at the time of consultation 

  • Consultations may include scalp assessment, measurements, and design planning 

Medical Documentation Requirements

For clients seeking insurance reimbursement or medically necessary prosthetics:

  • A Prescription or Letter of Medical Necessity may be required 

  • Diagnosis must be provided by a licensed healthcare professional 

  • We may coordinate with your physician to obtain required documentation (with signed HIPAA    authorization) 

Payment Policy

  • A deposit is required to begin all custom cranial prosthetic orders 

  • Custom units are non-refundable once production has started 

  • Accepted payment methods: Visa, Mastercard, Amex, Discover, Afterpay Klarna, Google pay, Apple Pay, PayPal, Affirm

  • Insurance reimbursement is not guaranteed and is the responsibility of the client unless otherwise specified 

Cranial Prosthetic Orders

  • All prosthetics are customized based on measurements and client preferences 

  • Production timelines vary and will be discussed during consultation 

  • Rush orders may be available at an additional cost 

Fittings & Add on Services 

  • Request virtual or in person fitting appointment 

  • Cut & Style services begin at $75 

  • Color, Cut & Style services begin at $250

  • Additional chemical services like bleaching or perm available by request  

Hygiene & Safety Policy

  • Services will not be performed on clients with open wounds, infections, or contagious scalp        conditions without medical clearance 

  • All tools and materials are sanitized according to professional and health standards 

  • Clients must disclose any sensitivities or allergies prior to fitting

Cancellation & Rescheduling Policy

  • 48-hour notice is required for cancellations or rescheduling 

  • Late cancellations may result in a fee 

  • No-shows may require a deposit to rebook 

Privacy & Confidentiality

We respect your privacy.

  • All personal and medical information is kept confidential in accordance with HIPAA guidelines 

  • Photos will never be shared without written consent 

  • Private appointment accommodations may be available upon request 

Returns & Exchanges

  • Due to the custom nature of cranial prosthetics, all sales are final 

  • Concerns must be reported within (7 days) of receiving the unit 

  • We are committed to working with you to ensure proper fit and satisfaction 

Client Responsibility

Clients agree to:

  • Provide accurate medical and personal information 

  • Follow care instructions provided 

  • Attend scheduled fittings and follow-ups 

  • Communicate concerns in a timely manner

bottom of page