Insurance Support

A cranial prosthesis is a medical wig designed for individuals experiencing hair loss due to medical conditions or treatments.

Yes, you will need a prescription if you intend to bill your medical insurance or ask for reimbursement. If you are purchasing your unit “out of pocket”, you do not need a prescription.

With proper care and maintenance your device can last several years

Yes, many insurance plans will cover your cranial prosthetic under your DME plan. If you are seeking insurance reimbursement for a medically necessary prosthetic device you will need the following: Yes, many insurance plans will cover your cranial prosthetic under your DME plan. If you are seeking insurance reimbursement for a medically necessary prosthetic device you will need the following: A Prescription or Letter of Medical Necessity Diagnosis provided by a licensed healthcare professional We may need to coordinate with your physician to obtain required documentation (with signed HIPAA authorization)

For "in stock” prosthetic devices with no customizations, they can take just a few days to receive and will be shipped by the most economical and fastest way possible using either USPS, UPS or FedEx. For "custom color, cut & styled prosthetics, delivery can take up to 2 weeks

A deposit is required to begin all custom cranial prosthetic orders Custom units are non-refundable once production has started Accepted payment methods: Visa, Mastercard, Amex, Discover, Afterpay Klarna, Google pay, Apple Pay, PayPal, Affirm, Care Credit Insurance reimbursement is not guaranteed and is the responsibility of the client unless otherwise specified

All prosthetics are customized based on measurements and client preferences Production timelines vary and will be discussed during consultation. Typically, Custom wigs processing time starts at 2 months and can take up to 4 months. Rush orders may be available at an additional cost

Prosthetic fittings will not be performed on clients with open wounds, infections, or contagious scalp conditions without medical clearance All tools and materials are sanitized according to professional and health standards Clients must disclose any sensitivities or allergies prior to a fitting

48-hour notice is required for cancellations or rescheduling Late cancellations may result in a fee No-shows may require a deposit to rebook

All personal and medical information is kept confidential in accordance with HIPAA guidelines Photos will never be shared without written consent Private appointment accommodations may be available upon request

Due to the custom nature of cranial prosthetics, all sales are final Concerns must be reported within (7 days) of receiving the unit We are committed to working with you to ensure proper fit and satisfaction

Clients agree to: Provide accurate medical and personal information Sign HIPPA release Follow care instructions provided Attend scheduled fittings and follow-ups Communicate concerns in a timely manner